Over The Phone Interpretation Services

Over The Phone Interpretation Services

PoliLingua is the go-to provider for telephone interpreting services all around the globe. With our team of experienced interpreters, we offer tailor-made phone interpreting services at affordable prices.

  • PoliLingua has been providing over-the-phone interpreting services for over 20 years. Our team members are native speakers in their respective languages, assuring you that they will be able to accurately interpret any conversation.
  • We have an extensive list of languages available for interpretation services. Our team can make telephone interpretations of over 200 languages, including Spanish, French, German, Russian, Chinese, Japanese, Korean, and many more!
  • Our helpful customer support team is available 24/7 to answer any questions or concerns you may have about our services. We also offer a wide range of payment options so that you can choose the best option for your needs. Plus, we offer discounts for repeat customers and special offers for large orders.

PoliLingua’s Phone Interpreting Types

Telephone interpreting is a type of interpreting service that allows communication between individuals who speak different languages via telephone. Our company provides different types of on-call interpreter services.

  • Consecutive Telephone Interpreting - This type of on-call language service involves an interpreter translating a message after the speaker has finished speaking. The interpreter takes notes while the speaker talks and then delivers the message in the target language.
  • Simultaneous Telephone Interpreting - In this type of interpreting, the interpreter translates the message at the same time the speaker is taking it. This requires a high level of concentration and skill from the interpreter, who has to listen to the speaker and translate simultaneously.
  • Whispered Telephone Interpreting - Also known as "chuchotage," this type of on-call language service involves the on-call interpreter whispering the translation to the person who needs it. This type of interpreting is often used in situations where only one or two people need interpretation, such as in a meeting or small group discussion.
  • Conference Telephone Interpreting - This type of interpreting is used for large-scale events, such as conferences or webinars. Multiple interpreters work together to provide simultaneous interpretation for the audience.
  • Relay Telephone Interpreting - In this type of interpreting, a third-party phone interpreter is used to facilitate communication between two people who do not speak the same language. The interpreter listens to one party and translates the message to the second party, and vice versa.


Each type of telephone interpreting has its unique advantages and disadvantages, and the choice of which type to use will depend on the specific needs of the situation.

The Role of Over-The-Phone Interpreter In Our On-Call Language Services

On-call interpreting services provide a cost-effective and practical solution for organizations that need to quickly and accurately communicate with international customers, employees, and partners in their native language.

The on-call interpreter service provides businesses with access to professionally trained interpreters who are readily available at the request of their clients. These interpreters have the experience and skills necessary to handle complex interpreting tasks, ensuring smooth communication between all parties involved. 

Our phone interpreting services work by connecting businesses with interpreters who can provide interpretation in real time over the phone. This type of interpretation is also known as a simultaneous interpretation because the over-the-phone interpreter is listening to what is being said while simultaneously translating it into the target language.

This type of interpretation requires a high level of skill and training. That's why it's so important to work with a professional interpreting company like PoliLingua. Our interpreters are all highly qualified and experienced in providing on-call interpreter services. They are also experts in a variety of subject matter areas, so you can be confident that they will be able to accurately interpret even the most technical conversations.

With our on-call language services, businesses can easily bridge the language gap and build meaningful relationships across cultures.

The Benefits of Telephone Interpretation Services

If you need interpretation services for your business, don't hesitate to contact PoliLingua today. There are many benefits of using our professional telephone interpretation services for your business.

  • First, it allows you to connect with clients and customers who speak different languages. This type of interpretation also provides a more personal touch than written translation because it allows you to hear the emotion and inflection in someone's voice as they speak.
  • Additionally, phone interpretation services are more flexible and cost-effective than on-site interpretation because you don't have to pay for travel costs or schedule around an interpreter's availability.
  • In addition, professional phone interpreters can help create a more positive image for your business. If you're able to effectively communicate with clients and customers who speak different languages, it shows that you're a competent and reliable company that cares about its international clientele.


We offer a wide range of telephone interpretation services to meet your needs. Our team of qualified phone interpreters is expert in a variety of languages and subject matter areas, so you can be confident that we will be able to provide accurate interpretation for your specific needs.

Advantages of Our On-Call Interpreter Services

  • Over-the-phone interpreter services are available 24/7/365. - This means that no matter when you need assistance, we will be there for you. Whether you need to communicate with a business associate in another country or you need to speak with a doctor about your health, we will be there to help you overcome the language barrier.
  • Telephone interpreting services in over 200 languages. - At our telephone interpreting services, we offer translations in over 200 languages. Our over-the-phone interpreters strive for accuracy, respect for cultural nuances, and time sensitivity to offer reliable translation services.
  • PoliLingua has 20 years of on-call language services. - Here at PoliLingua, we have over 20 years of experience providing high-quality telephone interpreting services to clients all over the world.
  • On-call Interpreter services are confidential. - All of our interpreters are bound by a strict code of confidentiality. This means that you can rest assured knowing that any information you share with us will remain completely confidential.
  • Phone interpreting services are affordable. - We understand that budget is always a consideration. That's why we offer competitive rates for our telephone interpreting services. We also offer discounts for volume orders. Contact us today to learn more about our pricing options.
  • Our on-call interpreting services are available anywhere around the globe. - Our phone interpreting services make it easier than ever to communicate with people from any part of the world. Our experienced telephone interpreters can easily connect customers in different countries and help them understand each other, no matter what language barrier exists.

Essential Features of Our Phone Interpreting Services

To ensure business continuity and service level performance, we have developed and improved a series of essential features of our phone interpreting.

  • We contract with over 4000 interpreters and support more than 200 languages;
  • Our phone interpreters can cover 99.5% of all foreign language requests in North America;
  • Over-the-phone interpreting is charged only by the minute used, with no extra fees;
  • Our current average connection time for Spanish is 20 seconds, and for all other languages it is 48 seconds;
  • We do not start the clock until after you have identified what language you need and the appropriate over-the-phone interpreter is on the phone;
  • We reconnect you right away to the interpreter in instances of connection drop-outs.

Our Areas of Telephone Interpreting Expertise

We offer telephone interpretation services in over 200 languages and can accommodate industries like

Our Areas of Telephone Interpreting Expertise

Skills of PoliLingua’s Over The Phone Interpreters

Our on-call interpreters are highly vetted for fluency, professionalism, and accuracy. Only 20 percent of those who begin the process make it through our rigorous screening and are accepted as contract interpreters. This is why many of our over-the-phone interpreters can prove the following skills.

  • Native or bilingual proficiency in both languages is required;
  • Industry knowledge and terminology of the subject to be interpreted;
  • Excellent note-taking technique and memory skills;
  • Knowledge and intimate familiarity with both cultures;
  • Dedicated and proactive customer support.


Our phone interpreters are available at a moment's notice and do not require prior scheduling. Just get in touch and we will connect you or your clients to one of our professional telephone interpreters that best match your project's requirements.

How to Start Telephone Interpreting

If you're looking to start offering over-the-phone interpreting services, then you'll need to partner with a reliable language services provider. PoliLingua makes it easy to get started with our telephone interpreting services. There is a short guide to that.

  • Sign up for a free account on our website. You'll need to provide some basic information about your business, such as your company name and contact details.
  • Once you've created your account, you can select the languages you want to offer interpretation services. We currently offer interpretation services in over 200 languages.
  • Once you've selected the languages you want to offer, you can start creating interpretation projects. For each project, you'll need to specify the source and target languages, as well as the date and time of the call. You can also specify any special requirements you might have, such as the need for a certified over-the-phone interpreter.
  • After you've created your interpretation project, our team of expert linguists will match you with a qualified over-the-phone interpreter who meets your requirements.
  • Once your interpreter has been confirmed, they will call you at the specified date and time using a secure, encrypted connection that ensures confidentiality.


That's it! With our telephone interpreting service, there's no need for expensive equipment or software licenses. All you need is a phone and an internet connection, and you're ready to start communicating with your multilingual customers and employees in real-time.

Request a Free Quote For Over-the-Phone Interpreter

Request a Free Quote For Over-the-Phone Interpreter

If you have questions or would like to learn more about telephone interpreting services, then don't hesitate to reach out to us - we're here to help. Our team of telephone interpreters is ready and available to meet your interpretation needs quickly and affordably. Click here to see our available languages and over-the-phone Interpretation rates.

If you need a free quote for telephone interpretation services, simply fill out our request form for fast and easy access to the information you need. Get in touch with us today by phone or email and take advantage of our phone interpreting services!

PoliLingua is a leading provider of high-quality telephone interpreting services, and we're here to help your business succeed on the international stage. 

Contact us today to learn more about our over-the-phone interpretation services!

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Our translations are performed by translators carefully selected to align with the subject matter and content of your project. They meet and exceed international quality standards. Upon request, we will provide you with a certificate attesting to the precision of our translations